Warranty Admin Specialist
Company: Home Buyers Warranty
Posted on: January 14, 2019
2-10 Home Buyers Warranty is looking for a Warranty Administration Specialist. The Warranty Admin Specialist manages cases and files within a given territory. The successful candidate will be self motivated, organized with a strong work ethic and enjoys working in a team environment. JOB DUTIES: Answer daily inquiries on the general phone and e-mail queues Communicate warranty responsibilities and standards (verbally and in writing) to builders, homeowners, sales reps, and others to provide warranty guidance and/or expedite warranted repairs and minimize insurance claims. Manage 100 case files by administering the warranty resolution process, which includes investigating facts and gathering documentation necessary to conciliate or mediate between the Homeowner and Builder/Seller. Thoroughly review claims prior to submitting to the Warranty Insurer and promptly submit claims to the Warranty Insurer when necessary. Draft effective written correspondence describing the Construction Performance Guidelines as applied to contractual rights and responsibilities of the involved parties. Other duties as assigned. RESPONSIBILITIES: Mediate, negotiate, and facilitate solutions in complex warranty complaint cases, under minimal supervision Conciliate and resolve warranty/construction issues by interfacing with the Builder, homeowner(s), sales reps, and other parties involved in warranty complaints, arbitrations and structural claims Communicate warranty responsibilities and standards to Builders in order to expedite necessary warranty repairs and minimize insurance claims Diffuse escalated situations while reviewing warranty coverage(s) Follow-up with all necessary parties within expected deadlines QUALIFICATIONS: Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations Ability multi-task between managing files, emailing, answering phones, and making outgoing calls Able to read and understand technical information, follow instructions and/or guidance given by your supervisor/manager, must be able investigate, gather and record information, and to accurately apply the warranty terms and conditions to resolve construction disputes filed under the warranty Must have proficient computer skills working in Word, Excel, and Outlook Working knowledge in Laserfiche is a plus Experience with arbitration and responding to attorney letters is a plus BENEFITS and PERKS Benefits are an integral part of the overall compensation package provided by 2-10 Home Buyers Warranty and a key tool in recruiting and retaining great employees. It is our objective to offer comprehensive coverage that meets our employees' needs. Benefits Overview 2-10 Home Buyers Warranty offers the following benefits: Medical insurance, Health savings account, Dental insurance, Vision insurance, Flexible spending accounts, Basic life and AD&D insurance, Supplemental life and AD&D insurance, Disability insurance, Additional Colonial insurance, Employee assistance program, Paid time off, 401K matching, Paid maternity leave. Work Perks 2-10 Home Buyers Warranty offers the following additional benefits for eligible employees. RTD EcoPass which can be used seven days a week. We are across the street from Iliff Light Rail Station. Discount Home Warranty program. On-site fitness center in Aurora. Modern and professional work environment. Many great events such as First Fridays (fun events), Social Responsibility Events, Jeans Days, and on-site food trucks (typically 2-3 days a week).
Keywords: Home Buyers Warranty, Aurora , Warranty Admin Specialist, Administration, Clerical , Aurora, Colorado
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