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Healthcare - Customer Service Representative

Company: Revenue Enterprises
Location: Aurora
Posted on: July 13, 2018

Job Description:

Job DescriptionAre you looking for a job with stable hours (Monday-Friday, 8am-5pm) and great benefits, with a company that really values the customer service you provide and the contribution you make?Revenue Enterprises is looking for a full-time, caring, and talented Healthcare Customer Service Representative to be an integral part of our organization. The Healthcare CSR will impact the overall success of our company, and will work with patients and families to explain their medical bills, help them to better understand their responsible portion, and negotiate wins so they can maintain excellent credit.We value compassion, clarity (understanding bills and helping patients to understand their bills), and results. If you value these things too, you will be highly appreciated and respected. Your work is imperative to our ongoing growth, to our clients' businesses, and to our patients lives. If you are extremely detail-oriented, people-focused, solution-minded, have excellent verbal and written communication skills, and would like to make a long-term home in an established and well-respected organization, this could be an ideal fit.Revenue Enterprises, LLC (REL) provides customized, innovative, cost-effective and flexible solutions for our clients. The management team at Revenue Enterprisesfocuses on several key elements for success: our exceptionally trained staff, the utilization of the latest technologies, unmatched customer service excellence, the flexibility to meet our clients' specific ongoing needs, and an unwavering commitmentto compliance perfection.What you can expect from us:Opportunity to be an integral part of an established and well-respected organization, where your voice mattersA commitment to professional development and support for your growthLearning opportunities for customer support best practices and healthcareAbility to work with a team of caring professionals who truly value teamworkHours: 8am to 5pm, 100% onsite in our Aurora officeExcellent benefits including:Health, dental, and vision insurance with company participationLife insurance up to 1x annual salary, long term disability, and AD&D401K with 50% matching on the first 5%PTO accrual and paid holidays from day 1Multiple discounts with various retailers and services via LifeMartSmall gym / workout room on premiseOther perks to show we careWhat we'll expect from you:Passion for helping others and providing exceptional customer serviceDependable and responsible, with an excellent work ethic and team focusFantastic active listening skillsAbility to learn, comprehend, apply, and explain complex conceptsTechnical / computer proficiency, with the ability to learn software quicklyCustomer focus, verbal communication, people skills, and a goodphone presenceStrong attention to detail and organizational skillsMotivated by accomplishment, a job well done, and loves multitasking in afast-paced environmentExcellent communication skills, both verbal and writtenAbility to work with little supervisionHas a love of continuous improvement, and seeks coaching / feedbackAbility to learn from mistakes, and a love of taking on new challengesExcellence at managing expectations and risks What you will be doing:Provide outstanding customer service and resolve unpaid healthcare accounts through both inbound and outbound calls.Help them to understand their bill, answer questions about the debt.Educate patients on their balance due and help to come up with a collaborative plan to resolve.Negotiate wins via payment plans and settlements.Accept and process credit card and ACH checks payments by phone.Meet daily/weekly/monthly performance levels.Accurately and quickly document all work efforts.Clearly communicate an eagerness to be helpful and friendly.Qualifications we require:2+ years professional experience, with demonstrated history of retentionExperience in customer service and/or healthcare preferred (but not required)Authorization to work in the USHigh school diploma or GEDAdvanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)Bilingual English/Spanish skills a plus!Typing 40+ WPM with 90% accuracy preferredRevenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.Company DescriptionRevenue Enterprises, LLC is a well-established, growing company that provides customized, innovative, cost-effective and flexible solutions for our healthcare clients.

Keywords: Revenue Enterprises, Aurora, Healthcare - Customer Service Representative, Hospitality & Tourism, Aurora, Colorado

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