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Technical Customer Service Specialist (training begins 1/28)

Company: ADT Security Services
Location: Aurora
Posted on: January 14, 2019

Job Description:

Position Summary: Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers, as well as provide quality control of the account base through cut-in procedures. Utilize programming knowledge of multiple radio and alarm panel systems. Work in multiple ADT and vendor web applications and computer systems. Start Date: January 28th at 9:00am for New Hire Orientation Training: 8 Weeks - Monday through Friday from 9:00 am to 5:30 pm Pay Range: $15.87 - $17.82 per hour Position Responsibilities: Process requests for multiple vendor applications customized by install configuration. Provide real-time installation quotes to field technicians and limited technical support to customers. Complete data entry associated with confirmation, including confirmation of test signals. Confirm account status/information with field technicians and office personnel Enter order information into the system for technician upsells and process payments as applicable. Provide support to high-profile Custom Home accounts. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Provide support for ADHOC data cleanup projects. Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind. Other projects as assigned. Education/Experience: High School Degree or equivalent Experience: Six (6) months of ADT experience in inbound telephone groups (i.e. CSG, TAS) or one to two (1-2) years of related industry experience. Ability to successfully pass data and provisioning assessments during training. Demonstrate ability to maintain a high degree of productivity and accuracy Excellent verbal and written communication skills Excellent customer service skills Ability to type 25 wpm Excellent working computer knowledge Strong problem-solving and multi-tasking skills a must As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.

Keywords: ADT Security Services, Aurora , Technical Customer Service Specialist (training begins 1/28), Hospitality & Tourism , Aurora, Colorado

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