AuroraCORecruiter
the smart solution for Aurora jobs

Customer Service Representative - Monitoring

Company: GEO Group Inc.
Location: Aurora
Posted on: January 14, 2019

Job Description:

Job Description Facility: PROTOCOL Compensation Base: $12.75/PFP Compensation Bonus (if applicable): Equal Opportunity Employer. This position trains during the afternoon/evening for 2 weeks. Available work schedules are primarily second shift. Qualified candidates must be available to work weekends. BI Incorporated is the largest provider of GPS, alcohol and RF technology and services in the United States. BI offers a full continuum of monitoring technologies and related supervision services for parolees, probationers, pre-trial defendants, and illegal aliens involved in the immigration process. Our innovative products and services assist more than 1,000 agencies nationwide. Part of The GEO Group's GEO Care division. Currently looking for qualified individuals to work as Correctional Specialists (Customer Service Reps) in Aurora, IL facility. Entry-level customer service, starting at $12.75/hr. Employees have potential to earn up to an additional $4-5 or more/hr. in bonuses with Pay-For-Performance (PFP) program. New-hires are eligible to begin earning PFP the month after completing new hire training. OUTSTANDING benefits include:* Paid Time Off - Earn 3 weeks off in your 1st year* Eleven paid Holidays* Tuition reimbursement* 401(k) with company match* Employee Stock purchase* Employee Discounts - Metlife auto insurance, auto buying, car rental, cell plans, computers and movie tickets* Medical insurance on the 1st of the month, after 30 days* Dental/vision* Flexible spending* Basic Life/AD&D* Additional Life/AD&D* Short Term Disability* Long Term Disability* Voluntary Accident Insurance* Voluntary Critical Illness* Voluntary Whole Life* Legal program* Aflac* Employee Assistance Program* Wellness Program* Direct deposit* Nationwide career opportunities* Free coffee, filtered water, popcorn* Taco Truck Fridays* PREMIUM FOR BI-LINGUAL (English/Spanish)** SHIFT DIFFERENTIAL FOR 3rd SHIFT* Summary* Processes alerts in compliance with contractual obligations and provides timely, accurate and effective troubleshooting of hardware and software issues with customers' equipment and systems. Communicates via inbound and outbound telephone calls with electronic monitoring (EM) program participants and community based organizations and individuals. Uses web-based computer system for tracking, information gathering and documentation of calls. Primary Duties and Responsibilities* Processes alerts and responds to customer inquiries made by phone or email.* Answers inbound phone calls, and troubleshoots, diagnoses and resolves hardware and software issues with customer equipment. Escalates issues for resolution as necessary.* Communicates via inbound and outbound telephone calls with EM program participants. Provides prompt resolution to inquiries by providing accurate and appropriate information.* Accurately documents calls and updates records in required systems.* Escalates complaints and complex calls to management for follow up as necessary.* Performs other duties as assigned. Job Requirements Minimum Requirements* High School Diploma or General Education Development (GED) certificate.* Successful completion of internal Correctional Specialist I - Mon certification after initial training period, and annual recertification testing.* One year of call center experience is preferred.* Ability to pass all pre-employment testing to include spelling, grammar and typing of at least 35 words per minute.* Successful completion of criminal background check and pre-employment drug testing.* Successful training and certification on Company hardware and software systems.* Strong interpersonal skills.* Strong written and oral communication skills.* Ability to maintain the highest level of confidentiality.* Proficient computer skills, including, but not limited to, Microsoft Word and Excel.* Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.* Must be self-motivated with the ability to work independently.* Ability to work in a multi-tasked environment and prioritize tasks appropriately.* Ability to meet contractual deadlines.* Ability to quickly develop knowledge of all programs, systems and procedures to perform job effectively.* Ability to maintain professionalism when dealing with upset or escalated calls.* Ability to develop knowledge and understanding of, and compliance with Company policies and procedures.* Bi-lingual (Spanish) a plus.* Ability to work with computers and the necessary software typically used by the department.

Keywords: GEO Group Inc., Aurora , Customer Service Representative - Monitoring, Hospitality & Tourism , Aurora, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Line Cook - Broil/Grill TXRH Parker,CO
Description: TXRH Parker,CO
Company: Texas Roadhouse Holdings LLC
Location: Parker
Posted on: 01/19/2019

Restaurant Prep Cook-Gaylord (1900031A)
Description: Heres To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Denver
Posted on: 01/19/2019

Valet Manager USA
Description: Tell me about this position What do I do as a Valet Manager As our newest Manager, you will be the leader of the warm welcome and fond farewell process. You will oversee all aspects of parking operations, (more...)
Company: USA Parking
Location: Boulder
Posted on: 01/19/2019


Pastry Line Cook-$18/hr-FREE Meal+Parking-RTD Discount - Gaylord (190005JN)
Description: Heres To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, inc.
Location: Arvada
Posted on: 01/19/2019

Customer Service Representative
Description: Constant Contact is a software company that provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. (more...)
Company: Endurance International Group
Location: Fort Collins
Posted on: 01/19/2019

Cook II, Cafeteria Attendant- $300 signing bonus! - Sheraton Denver Downtown Hotel (18002URP)
Description: Heres To Your Journey with Premium At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International
Location: Boulder
Posted on: 01/19/2019

Restaurant Prep Cook-Gaylord (1900031A)
Description: Heres To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Arvada
Posted on: 01/19/2019

Postmates Delivery Driver (Supplement Your Income) - Watkins
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day.
Company: Postmates
Location: Watkins
Posted on: 01/19/2019

Chef de Partie- Banquets - The Ritz-Carlton, Denver (18003EMA)
Description: Chef de Partie- Banquets At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International
Location: Denver
Posted on: 01/19/2019

Cashier
Description: Overview Our Hourly Crewmembers understand that our concept is simple and unique--- we only have ONE LOVE--- quality chicken finger meals At Raising Cane's-- you get an exceptionally high quality product (more...)
Company: Raising Cane's
Location: Castle Rock
Posted on: 01/19/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Aurora RSS job feeds