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Technology Trainer Sr.

Company: Children---s Hospital Colorado
Location: Aurora
Posted on: July 16, 2019

Job Description:

Job Description Why Work at Children's.... Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Founded in 1908, Children's Colorado is a leading pediatric network entirely devoted to the health and well being of children. Continually recognized as one of the nation's outstanding hospitals by U.S. News & World Report, Children's Colorado is known both for its nationally and internationally recognized medical, research and education programs as well as the full spectrum of everyday care for kids throughout Colorado and surrounding states. With more than 1,000 healthcare professionals representing the full spectrum of pediatric specialties, Children's Colorado Network of Care includes its main campus, 16 Children's Care Centers and more than 400 outreach clinics. A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Additional Information Department: Clinical Application Services Hours per week: 40, eligible for benefits Shift: Varies but will be 40 hours a week primarily M-F 8-5, some weekend work could apply Job Overview Epic Trainer Position for Provider Training and Optimization Efforts. This position is responsible for standard level work creating and delivering training and development programs related to technology and computer applications for all levels of end-users. Duties include developing content, conducting and facilitating training, creating, editing and maintaining technical and training materials. Potential Specialty Areas: Business Intelligence, Clinical, Technical Writing. Responsibilities Population Specific Care - No direct patient care. Essential Functions An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. - Assists with and conducts and facilitates on-site and in-house training on the use of computers and associated software programs, features and operations. Delivers training to a variety of audiences utilizing and applying adult learning principles. Conducts train-the-trainer sessions for new courses. Explains complex product information to non-technical audiences. - Assists with designing and creating training programs, training courses workshops, multimedia courses, computer based training (CBT), web-based training programs, online learning modules, and on-line help for all levels of end-users and IT professionals. Develops course schedules and writes and adapts training materials. - Participates in collaborating with management and end users to conduct needs assessment and identify training needs. - Designs, develops, writes, edits and implements customized technical documents including user manuals, online help, training manuals, installation manuals, help documents and tutorials for information technology equipment or software applications for end users. Gathers information about needs, objectives, functions, features, and requirements. - Translates technical terminology into audience appropriate language. Reviews, proofreads and edits complex or technical writing of others. Develops documentation for custom applications and packaged applications utilizing a variety of mediums. - Creates and maintains technical documentation and instructional material. Develops and manages materials and versioning. - Sets up training and development environment in systems and programs. Tests delivery of training and development programs. Troubleshoots and maintains training and development environments to meet trainer and course needs. Maintains and coordinate repairs to all training equipment. - Collects and compiles assessment data to measure training effectiveness and identifies areas for improvement. - Supports end-users and provides tier 2 support for supported systems as required. - Establishes ongoing relationships with assigned user groups. - Assumes on-call responsibilities as required. Other Information SCOPE AND LEVEL - Guidelines: Possesses knowledge of and applies the fundamental concepts, practices and procedures within a particular field of specialization. - Complexity: Duties and tasks are varied and somewhat complex, but usually involve limited responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring greater analysis. - Decision Making: Has some discretion in making some decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager. - Communication: Communicates explanatory and/or interpretive information relative to the organization and/or own function with team members, peers, management, clients and in limited cases, the public. Uses some discretion and independent judgment when information is exchanged, gathered and/or presented. Defers to higher level team members and/or management in many situations. - Supervision Received: Works under some supervision, conferring with higher level employees, supervisor and/or manager as needed. Qualifications - EDUCATION - Bachelor's degree is required. - EXPERIENCE - Minimum of three (3) years of related experience is required. - EQUIVALENCY - Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements. Physical Requirements Ability to Perform Essential Functions of the Job - Vision - Near: clear vision at 20 inches or less - Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time - Hearing: able to clearly hear details - Sit: 2/3 or more of time - Talk: able to communicate verbally - Mental/Emotional: able to work in close proximity to others and/or in a distracting environment - Mental/Emotional: able to cope with stress effectively - Mental/Emotional: able to prioritize effectively Work Environment - Mental/Emotional: able to tolerate ambiguity - Mental/Emotional: able to prioritize effectively - Mental/Emotional: may be subject to many interruptions - Office Work Environment: Regular/frequent exposure - Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid Equal Employment Opportunity It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Keywords: Children---s Hospital Colorado, Aurora , Technology Trainer Sr., IT / Software / Systems , Aurora, Colorado

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