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Police Communications Intern / Dispatcher

Company: University of Colorado
Location: Aurora
Posted on: April 17, 2019

Job Description:

*Applications are accepted electronically ONLY at www.cu.edu/cu-careers.*University of Colorado Denver l Anschutz Medical CampusUniversity Police DepartmentPolice Communications Intern / DispatcherPosition #218392 - Requisition #15494The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.Job Summary:This full-time, state classified position is classified as either a Technician I (Police Communications Intern) or as a Police Communications Technician (Dispatcher), based on qualifications.The position exists to receive emergent and non-emergent information via the telephone, radio, computer, alarms, printers, and in person contacts, which are dispatched to officers and other emergency personnel that may be needed and notifications made to the campus communities. This position operates dispatch equipment to include Computer Aided Dispatch; National and Colorado Crime Information Center computer; Computerized Network Video Recordings and live cameras; ID Access, door, and alarm computer; Fire Computer; E-911 Computer; University Police Radio; Aurora and Denver Police Radios; Hospital Radios; Mass Notification Systems; NOAA Weather Radio; Dictaphone Call-Check devices; Dictaphone Digital Recording Computer; Department Fax Machine; Department Copy Machine; TTY for the hearing impaired. The position also processes and maintains police records.Examples of Work Performed:SOFTWARE/EQUIPMENT/DATABASE OPERATIONS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Operate various equipment on a daily basis (ex. phone, radio, computers, software programs, dispatch equipment, alarms, monitors, etc.), and report malfunctions to appropriate supervisor or personnel.TRAINING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Train on dispatch duties and processes by practicing, drilling, reading material and attending classes.ACCESSING COLORADO AND NATIONAL CRIME INFORMATION CENTERS:Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Obtains, dispatches, enters, and cancels crime information on vehicles, persons, and property by using the computer to access the National and Colorado Crime Information Centers.RECORDS: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Processes, enters, maintains and distributes police records. Attention to detail skills and ability to verify accuracy in work is extremely important.MONITORING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Monitors alarmed areas, fire systems, cameras other police agencies and weather conditions by viewing and listening to computers video monitors, printers and radios.DISPATCHING: Employee will be performing duties in a learning and training role. Tasks are performed under direct supervision and detailed instruction and guidance is received. Dispatches officers/guards and other needed personnel by gathering information from the phone, radio, computers, alarms, and monitors.Note: This is an essential services position. The incumbent is required to respond after hours during emergencies and report to work for regular assigned shifts during emergency campus closures.Salary and Benefits:Hiring Salary Range for the Police Communication Intern (Technician I) is: $2,739 - $3,021 / month (non-negotiable)*Hiring Salary Range for the Dispatcher (Police Communication Technician) is:$3,586 - $3,955 / month (non-negotiable)** The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Benefits: https://www.cu.edu/employee-services/benefits.Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensationDiversity and Equity:Please click here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspxThe University of Colorado Denver - Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.The University of Colorado Denver - Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.Please make sure to include the following in your resume: job title, duties, months and years employed, AND average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Failure to include this information may lead to the disqualification of your application.Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.Police Communication Intern (Technician I)Minimum Qualifications:One year of experience as a receptionist,office administrator, and/or as a customer service representative.Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.Dispatcher (Police Communications Technician)Minimum Qualifications:One year of experience in police radio/telephone communications equipment operations.Substitution:Successful completion of an authorized Communication Training Officer Program (or equivalent) may substitute for the year of required experience.Conditions of Employment:* Must be willing and able to work long hours, various shifts, weekends, and holidays* Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages* Must be willing to be sedentary, sitting for long periods of time* Must be willing and able to work in a confined work space* Must not be color blind* Must be willing and able to pass a Police Department Background Check which will include: Personnel History Questionnaire, Integrity Interview, Polygraph, Finger Print Check, Drug Screen, Credit/Civil Check, Criminal History, Driving Infractions Check, Reference Checks, and a post-conditional offer Psychological Evaluation.* In special circumstances, this position may be assigned to support the Police Division in a security role. Persons in this position must be able to perform moderate physical activity such as walking/standing for extended periods of time, walk up and down stairs of multiple story buildings.Police Communication Intern (Technician I)Preferred Qualifications:* Dispatching experience, of any kind, using radio/telephone/computer communications equipment* Experience accessing and utilizing computerized records management systems* Experience working in a police, security or law enforcement environment* Experience monitoring alarmed areas, fire systems, cameras, etc.* Bilingual or multilingual* Possession of an Associate's degree or higherDispatcher (Police Communications Technician)Preferred Qualifications:* Experience in a higher education or health care facility environment* Experience accessing and utilizing Colorado and National Crime Information Center data (CCIC/NCIC)* Experience using ARMS (Automated Records Management System) or similar computerized law enforcement records management system* Experience monitoring alarmed areas, fire systems, cameras, etc.* Bilingual or multilingual* Possession of an Associate's degree or higherCompetencies / Knowledge Skills and Abilities:* Exceptional computer skills, including internet experience and proficiency with MS Word, Excel, and Outlook; ARMS; CBI; CCIC/NCIC; C-CURE; CCTV; Rave; My Force; Fireworks; 911; TTY; Freedom; Kronos; RMS* Excellent interpersonal and customer service skills* Ability to effectively multi-task and prioritize levels of assistance needed* Strong ability to work well and maintain a positive attitude under pressure* Ability to work under pressure and make quick and accurate decisions* Comfortable working in a diverse community* Ability to communicate clearly and concisely, both orally and written* Detail oriented ? Technical skills and experience specifically in a Police setting ? Highly skilled in industry standard CritiCall Test factor areas: call summarization, character comparison, cross referencing, data entry, decision making, map reading, memory recall, prioritization, probability, and sentence clarity* Ability to perform moderate physical activity such as walking/standing for extended periods of time, and walking up and down stairs of multiple story buildings to support the Police Division in a security role as needed.

Keywords: University of Colorado, Aurora , Police Communications Intern / Dispatcher, Other , Aurora, Colorado

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