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Inbound Claims Specialist I

Company: Home Buyers Warranty
Location: Aurora
Posted on: May 18, 2018

Job Description:

2-10 Home Buyers Warranty, the leader in the home warranty industry, is seeking an Inbound Claims Specialist I for their Inbound Claims department. The Inbound Claims Specialist answers calls on warranty claims that are already in process. The Specialist is responsible for authorizing payment on claims by researching and resolving unresolved issues with both contractors and homeowners.**This position will start on June 4th. Seasonal opportunities are available. About 2-10 Home Buyers Warranty

  • We are a leading national home warranty company with over 400 employees
  • We have an A rating with the Better Business Bureau
  • We have been in business for over 35 years
  • Over 5.5 million customers nationwide
  • We are located near the new Iliff Station Light Rail Station in a newly renovated building!
  • Check us out on ://,36.htm We offer the following:
    • A professional corporate office environment
    • Free on-site gym facility
    • 401K with matching contributions after 30 days of employment
    • RTD EcoPass issued to all HBW employees for use 7 days a week!
    • Weekly and monthly employee engagement activities Essential Duties and Responsibilities:
      • Performs all the tasks necessary to review and resolve homeowner requests including research, outreach, follow up and resolution.
        • Researches, analyzes, and makes coverage determinations regarding warranty obligations and coverage based on written procedures forintroductory trades.
        • Informs homeowners and contractors about coverage determinations using communication techniques showing empathy when necessary.
        • Defuses claim situations and professionally demonstrates including but not limited to, empathy, sensitivity and clarity to alleviate customer complaints while providing quality customer service.
        • Documents all interactions and decisions in a clear, concise and professionally written manner; in claim notes according to standard operating procedures.
          • Demonstrates a high level of urgency and responsiveness in researching and resolving homeowner and contractor inquiries.
          • Achieves Team Goals for attendance, productivity and quality
            • Provides quality customer service by handling customer escalations and defusing complicated situations, when necessary. What you bring: The qualified candidate will have a high school diploma or general education degree (GED). Excellent customer service and communication skills are required. Previous call center experience in a related field is preferred but not required. Technical knowledge of HVAC, electrical, plumbing, and/or home appliances or a comparable amount of experience is preferred. BENEFITS and PERKS Benefits are an integral part of the overall compensation package provided by 2-10 Home Buyers Warranty and a key tool in recruiting and retaining great employees. It is our objective to offer comprehensive coverage that meets our employees' needs. Benefits Overview 2-10 Home Buyers Warranty offers the following benefits: Medical insurance, Health savings account, Dental insurance, Vision insurance, Flexible spending accounts, Basic life and AD&D insurance, Supplemental life and AD&D insurance, Disability insurance, Additional Colonial insurance, Employee assistance program, Paid time off, 401K matching, Paid maternity leave Work Perks 2-10 Home Buyers Warranty offers the following additional benefits for eligible employees.
              • RTD EcoPass which can be used seven days a week. We are across the street from Iliff Light Rail Station.
              • Discount Home Warranty program.
              • On-site fitness center in Aurora.
              • Modern and professional work environment.
              • Many great events such as First Fridays (fun events), Social Responsibility Events, Jeans Days, and on-site food trucks (typically 2-3 days a week). ALL POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK. 2-10 Home Buyer's Warranty is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability, marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

                Keywords: Home Buyers Warranty, Aurora, Inbound Claims Specialist I, Professions, Aurora, Colorado

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