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Construction Subject Matter Expert (SME)

Company: Home Buyers Warranty
Location: Aurora
Posted on: October 11, 2018

Job Description:

We are looking for a Construction Subject Matter Expert to take escalated calls and emails as well as liaise with our Sales team on construction matters in the Enrollment Compliance department. The successful candidate will also be able to assist external and internal customers in completing the requirements necessary to enroll a home into our warranty program. Genuine customer service skills and a thorough understanding of construction issues and protocol are required to be successful in this role. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Performs escalated administrative duties (answers phones, emails, letters, etc.)
  • Review home enrollment requirements verifying risk management policies are completed
  • Ability to communicate/understand construction issues and risk management policies
  • Resolves unconverted revenue by preforming follow ups through written and oral communication within required timeframes
  • Utilizes critical thinking to determine the eligibility of all New Home enrollments
  • Other duties as assigned EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) minimum. Excellent customer service, communication, and PC skills are required. Construction knowledge is required and construction management certification preferred. BENEFITS and PERKS Benefits are an integral part of the overall compensation package provided by 2-10 Home Buyers Warranty and a key tool in recruiting and retaining great employees. It is our objective to offer comprehensive coverage that meets our employees' needs. Benefits Overview 2-10 Home Buyers Warranty offers the following benefits: Medical insurance, Health savings account, Dental insurance, Vision insurance, Flexible spending accounts, Basic life and AD&D insurance, Supplemental life and AD&D insurance, Disability insurance, Additional Colonial insurance, Employee assistance program, Paid time off, 401K matching, Paid maternity leave Work Perks 2-10 Home Buyers Warranty offers the following additional benefits for eligible employees.
    • RTD EcoPass which can be used seven days a week. We are across the street from Iliff Light Rail Station.
    • Discount Home Warranty program.
    • On-site fitness center in Aurora.
    • Modern and professional work environment.
    • Many great events such as First Fridays (fun events), Social Responsibility Events, Jeans Days, and on-site food trucks (typically 2-3 days a week).

      Keywords: Home Buyers Warranty, Aurora , Construction Subject Matter Expert (SME), Professions , Aurora, Colorado

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